FAQ

Q: Can I cancel my order?
A: Please contact us via Live Chat, email us at contactus@dreampairshoes.com, or by calling 424-275-9089 Monday through Friday 11:00 AM to 6:00 PM PST. We may be able to cancel the order. If the order has begun processing, we are unable to cancel the order. The normal return policy procedure would need to be initiated.


Q: How can I change the size, color, unit(s) of my order?
A: After an order has been accepted, we are unable to make any changes to any existing order. Please contact us via Live Chat, email us at contactus@dreampairshoes.com, or by calling 424-275-9089 Monday through Friday 11:00 AM to 6:00 PM PST. We may be able to cancel the order and begin a new order. If the order has already began to process, no changes can be made and a return request will need to be initiated upon delivery.


Q: How will I know if my order is confirmed? I did not receive an order confirmation email, only a PayPal confirmation email.
A: If you did not receive an order confirmation email from Dream Pairs, please contact us immediately to confirm the order was received. You may contact us via email at contactus@dreampairshoes.com, by Live Chat, or by phone at 424-275-9089 Monday through Friday 11:00 AM to 6:00 PM PST. A representative will assist with your order, you will need to provide your PayPal email address and PayPal transaction ID (It's a 17-character string made up of both letters and numbers).


Q: How can I track my order?
A: An email notification will be sent notifying the package is in route. The email will contain the carrier, tracking number, and estimated delivery date.


Q: I received my order but I received the wrong item/defective item. What do I do?
A: Please contact us via Live Chat, email us at contactus@dreampairshoes.com, or by calling 424-275-9089 Monday through Friday 11:00 AM to 6:00 PM PST. Please be ready to provide your order number and a brief description of the issue. A representative will help to resolve the problem.

Q: How long will it take to receive my order?
A: Normal shipping time is 3-7 business days from the time the order is accepted. Orders are shipped within 48 hours of the order being accepted.


Q: Can I change my shipping address?
A: Please contact us immediately via Live Chat, email us at contactus@dreampairshoes.com, or by calling 424-275-9089 Monday through Friday 11:00 AM to 6:00 PM PST for any changes regarding the delivery address. Changes to shipping address may not be possible if the order has begun to process. A customer support representative may be able to provide further information.


Q: Do you offer expedited shipping?
A: At this time, we do not offer expedited shipping.


Q: Do you ship outside the United States?
A: Shipping is only available within the United States.


Q: How much is shipping?
A: Free shipping is available with orders over $ 49.99. Shipping for orders under $49.99 is $6.99.

Q: What method of payments are accepted?
A: We accept Visa, MasterCard, Maestro Card, and PayPal.


Q: Do you accept pre-paid debit cards or gift cards?
A: We do not accept any pre-paid debit cards or gift cards. We do not accept any Visa prepaid cards as well.

Q: What is the return policy?
A: Dream Pairs gladly accepts returns within 30 days of delivery. If you are not 100% satisfied with your order, you have 30 days from the time of delivery to request a return. Returns will only be accepted if the item(s) are UNWORN and in the original packaging. Buyers are responsible for all return shipping costs.


Q: How do I get a return shipping label?
A: A return request will need to be submitted before returning an item. Upon requesting a return, instructions will be provided on how to complete your return. The instructions will include the return address but a shipping label will not be provided. Buyers are responsible for return shipping costs and may select your preferred shipping carrier.


Q: Can I exchange an item?
A: At this time, we do not offer exchanges for varying circumstances. A return request will need to be submitted and a new order may be placed for the desired product.


Q: When will I receive my refund?
A: Upon receipt of the returned item(s) a full refund will be issued back to the original payment method. An email notification will be sent with the refund information. Please allow 3-5 business days for the funds to be made available.


Q: Can I get store credit instead of a refund?
A: At this time, we do not offer store credit. All refunds will be processed to the original payment method.


Q: Do you offer a warranty policy?
A: Dream Pairs is happy to provide up to 90 days of warranty from the day the order is placed. Warranty claims can be made for any manufacturing or material defects for items purchased directly from dreampairshoes.com. You may be asked to provide photos of the damages to assure the best resolution is provided. To request a warranty claim, please contact our customer support team at contactus@dreampairshoes.com.

Q: Is there a discount code available?
A: As a first-time customer, upon registering with our website, a Welcoming email will be sent with a 10% off discount code included. You may input the code at checkout.


Q: How can I check if an item will be restocked?
A: Please contact our customer support team for restocking inquiries. A representative will be able to provide an estimated restocking date if applicable.


Q: Can I place an order for an item that is out of stock?
A: No, we are not able to process any orders for out-of-stock items. You may contact us via Live Chat, email us at contactus@dreampairshoes.com, or by phone at 424-275-9089 Monday through Friday 11:00 AM to 6:00 PM PST to request for a notification to be sent when the desired item is available.


Q: How can I contact you?
A: Contact us via phone at 424-275-9089 Monday through Friday 11:00 am to 6:00pm PST, via Live Chat available Monday through Friday 11:00 am to 6:00pm PST, or email us at contactus@dreampairshoes.com


Q: Do you offer wholesale purchases?
A: Please contact us via contactus@dreampairshoes.com for wholesale inquiries.

Q: When I try to check out it gives me an error message saying “Card Type Not Supported.” How can I checkout?
A: If you encounter an error stating “Card type not supported” verify the payment method you are attempting to use is an accepted form of payment. Payment methods accepted are Visa, MasterCard, Maestro, and PayPal. You may need to log into to PayPal and checkout using PayPal.

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